A scan cannot start
Open Settings on your device, choose Privacy & Security, then Camera, and confirm Vorik is allowed. PDF and photo import remain available without camera access.
Vorik support
Help without surrendering your documents.
Most problems can be resolved entirely on your device. When you need a person, the Vorik team is one email away.
Email team@x3n.networkPROVIDERX3N LLC
REQUIRESiOS or iPadOS 18.6+
ACCOUNTNot required
DIAGNOSTICSNever uploaded automatically
Common questions
Text recognition needs attention
Open the document and choose Retry text extraction. For a sideways page, rotate it first; Vorik will queue fresh recognition automatically.
Search is still preparing
Exact text search remains available while the private meaning-based index is built. Low Power Mode can pause discretionary indexing until standard power returns.
Keep a separate copy
Open Settings in Vorik and choose Export library. Individual documents can also be shared as PDFs from document detail.
Before sending
Describe what you expected and what happened.
Support is provided by X3N LLC. Include your device model, OS version, Vorik version, and the action that failed. Screenshots are useful when they do not expose private information.
Keep private documents private.
Vorik cannot inspect your library remotely. Do not email a document unless you deliberately choose to share it for support.
Start a support email →For information about data handling, read the privacy policy. For assistive-technology details, read the accessibility statement.